Improving customer service with BPM and decision management

Success in today’s extremely crowded marketplace has put immense pressure on companies to maximize productivity, improve operational decision-making and increase business agility to meet customer demand.

Implementing effective business processes supported by automated decisioning technology enables organizations to proactively detect and respond to changes in the marketplace – a prerequisite to achieving high customer satisfaction levels.

During this unique event, learn essential best practices for enhancing your business process management (BPM) and decision management initiatives to ensure a customer-centric focus.

Attendees will benefit from interactive sessions designed to provide insight on how to:

• Increase business agility and reduce costs
• Simplify business decision making and streamline mission-critical processes
• Improve straight-through processing to reduce manual intervention
• Incorporate analytics in processes with a view to enhance the customer experience.

To reserve your seat, Kate Kiley at (617) 431-9726 or apply online:

This is your opportunity to see how others are tackling the same hot-button issues you’re facing. In addition, you'll have the chance to broaden your professional network by interacting with your local peers and leading industry visionaries, expert analysts and IBM executives who can contribute to the success of your project. The seminar will also showcase how leading companies have successfully impacted the customer experience with IBM's range of BPM and decision management product offerings.

Complimentary admission is granted on a first-come, first-serve basis and attendance is limited to ensure an effective learning experience, abundant peer-networking opportunities and access to our expert presenters. Apply today to ensure your seat is saved in advance!

Recommend your colleagues

Let us know which of your colleagues can benefit from attending this exclusive event. We are pleased to extend an invitation. Please send your colleague's contact information to Kate Kiley.

Please Note: Due to space constraints, all prospective attendees must apply prior to this event and receive confirmation from the event producer that the application was accepted and approved. No "walk-ups" please. Thanks for your understanding.

Agenda